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iPECS Cloud brings all of the features you know and love from an on-premise phone system and delivers them through the Cloud.
Tailored to deliver reliable communications to you from our highly secure and resilient data centres. This means, we manage the phone system for you and you just use the phone, web portal or applications to access everything you need when you need it. It has over 15 million users worldwide
Real-time and historical data provided, along with customisable dashboards, empowers users to provide a superior customer experience. Managers can gain direct access to associated call recordings from within the Analytics screen, allowing complete oversight of all calls on one screen from anywhere.
A must for any customer who is taking card payments over the telephone. Removes the risk of human error and takes the telephony completely out of scope for PCI DSS assessments giving customers complete peace of mind that they are not at any risk of fraudulent activity.
Handsets for all types of users and infrastructure. IP devices and analogue devices for users with legacy cabling infrastructures through to individual and fully roaming IP DECT options.
CONNECT comes with out-of-the-box integrations including Google, Microsoft and HubSpot, allowing users to click to dial their contacts, see presence of their colleagues. Bespoke integration allows iPECS Cloud to be tailored to the specific needs of customers, bringing their critical cloud services into a single interface to improve productivity.
Blend emails, web chat, social media and SMS into your contact centre queues along with traditional voice calls. The best possible person will always be appointed to assist based on rules and priorities. This is a true omni-channel solution that gives the agents a single interface to manage all media types.
Desktop and mobile voice and video communication. iPECS ONE is built on WebRTC and allows PC-based users to set up voice, video and chat sessions quickly and easily from their web browser without the need for any software to be installed. iPECS ONE for mobiles is available through the Android or iOS applications.
