IT Support

Premium Support

Tailored contracts at fixed monthly fees based on the number of users, devices and services you need supporting in a cost-effective way Ideal for small and medium sized businesses looking to outsource some or all of your IT Support.

Contracted Support Includes:

• Helpdesk support
• Enhanced security and web protection  (anti-virus)
• Proactive network and device monitoring
• Proactive reporting of server and device performance
• Regular router and firewall monitoring
• Regular firmware updates
• Regular password changes
• Scheduled external penetration testing of router and firewall
• Actionable ‘get well’ plans
• Optional monthly internal security scans
• Windows updates and security patches applied regularly
  
• Service level agreements