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Gamma – one of our leading partners - have recently expanded their and our reach into the Cloud telephony market by acquiring the UK distribution of Ericsson-LG's iPECS Cloud.
Ericsson-LG is a global enterprise communication technology brand with over 15 million users across the world.
This will run alongside Gamma's Horizon product as an alternative option and will have a better fit in certain circumstances. Organisations that have a mix of 'heavy-users' that need lots of functionality and lots of extensions that need just basic dial and answer functions such as hotel bedrooms, classrooms, meeting rooms will benefit from the mix of Premium and Lite user license's and the reflection of these in the price. Old-school users will appreciate a 'night-service' button on their handset!
Lister managing director Rob Lister said: "With an extensive range of applications, iPECS Cloud is a very adaptable communication solution. Whatever you do, however you work and wherever you work, iPECS Cloud is the foundation of how you connect with people.
He added: "iPECS Cloud is leading the way in harnessing the power of artificial intelligence to automate tasks, improve quality and speed up your work. It's not just about artificial intelligence (AI), but intelligent applications (IA) to gain smart analysis of how a call went in one click."
Key features include: collaborate from anywhere with UC mobile and browser-based apps for voice, video, messaging and content sharing; learn more about your customers with in-built analytics, next-level customer service powered by AI giving visitors the option to initiate a voice call, video or chat, transcribe and summaries calls, customer sentiment analysis, option to add omni-channel Contact centre, easy PCI compliance for credit card transactions, integrate with MS Teams and all major CRMs including Salesforce, Sage, Zendesk, Hubspot as well as a full range of desk and 'walk-about handsets for those who still want or need one.
Rob said: "This is a brilliant extension in what weoffer our clients and highlights our dedication and determination to stay atthe forefront of new telephony technology as it develops. It will ensure ourclients have the advantage over their competitors."
