AI enhancement to phone system

Gamma’s iPECS have added AI-powered call summaries to its Cloud Phone System.

Rob Lister, managing director of Lister Unified Communications, said: "It seems AI is always in the news, often with negative stories to the fore. Well, here is a really good application made possible by iPECS integrating AI into its Cloud Phone System."

 AI-powered call summaries and sentiment analysis are now available to replace scribbled down notes. Work is busy and calls keep coming in - how do you retain that information and maintain the service standards your customers expect?

Named ‘Sidekick’, this is your AI-powered assistant. In one click, Sidekickwill transcribe calls and give you a digestible summary, customer sentimentanalysis, and clear action points to follow-up. The highlights are:

• Call transcription - Using speech recognition technology, Sidekick  transcribes calls in one click
• AI-powered call summary - Sidekick takes     the transcript and uses AI to create a digestible, time-saving summary
• Sentiment analysis - Sidekick gives each call a sentiment score so  you can quickly track caller satisfaction
• Action points - Using AI analysis, Sidekick provides suggested  action points
• Quick share - In one click, easily share the call summary with colleague
• CRM Integration – optional enhancement to log these summaries into your customer records

This is remarkably well priced, based on bundles of transcriptions that youwant to use on a site basis. Please contact your account manager for moreinformation or a free demo.

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